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At Sansoms Specialist Parts, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may be eligible to return your item in line with the policy below.
Returns must be requested within 14 days of receiving your order
Items must be unused, uninstalled, and in original packaging
Products must be returned in a resaleable condition
Proof of purchase is required
Custom-made, special-order, or clearance items may not be eligible for return unless faulty.
Before sending any item back, please contact our support team to obtain return approval.
Email: support@sansomsspecialistparts.co.uk
Please include your order number and reason for return.
Returns sent without prior authorisation may be refused.
Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked and insured service
Sansoms Specialist Parts cannot be held responsible for items lost or damaged in transit
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method
Refunds are processed within 5–10 working days
Original shipping costs are non-refundable unless the item is faulty or incorrect
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund where appropriate.
Professional installation is strongly recommended
Incorrect fitting may void return eligibility
Vehicle compatibility is the customer’s responsibility
If you have any questions regarding returns, our support team is happy to help.
