Returns Policy

We want you to shop with confidence at Sansoms Specialist Parts. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.

• Returns must be requested within 14 days of delivery

• Items must be unused, uninstalled, and in original packaging

• Products must be returned in a resaleable condition

• Proof of purchase is required

Custom-made, special-order, or clearance items may be non-returnable unless faulty.

How to Request a Return

Please contact our support team before returning any item. Returns sent without prior authorisation may be refused.

Email: support@sansomsspecialistparts.co.uk
Include your order number and reason for return.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method within 5–10 working days.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Warranty Information

All products sold by Sansoms Specialist Parts are covered by a manufacturer’s warranty, where applicable.

Warranty coverage typically includes:

• Manufacturing defects

• Faults occurring under normal use

Warranty does not cover:

• Incorrect installation

• Wear and tear

• Damage caused by misuse or modification

• Track or competition use unless stated otherwise

Warranty Claims

To make a warranty claim, please contact us with:

• Order number

• Description of the issue

• Supporting photos or videos

Claims are subject to inspection and manufacturer approval.

Important Notes

• Professional installation is strongly recommended

• Warranty may be void if parts are incorrectly fitted

• Vehicle compatibility is the customer’s responsibility

Need Help?

If you have any questions regarding returns or warranty, our team is happy to assist.