Returns Policy
We want you to shop with confidence at Sansoms Specialist Parts. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.
Returns must be requested within 14 days of delivery
Items must be unused, uninstalled, and in original packaging
Products must be returned in a resaleable condition
Proof of purchase is required
Custom-made, special-order, or clearance items may be non-returnable unless faulty.
How to Request a Return
Please contact our support team before returning any item. Returns sent without prior authorisation may be refused.
Email: support@sansomsspecialistparts.co.uk
Include your order number and reason for return.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method within 5–10 working days.
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Warranty Information
All products sold by Sansoms Specialist Parts are covered by a manufacturer’s warranty, where applicable.
Warranty coverage typically includes:
Warranty does not cover:
Warranty Claims
To make a warranty claim, please contact us with:
Claims are subject to inspection and manufacturer approval.
Important Notes
Professional installation is strongly recommended
Warranty may be void if parts are incorrectly fitted
Vehicle compatibility is the customer’s responsibility
Need Help?
If you have any questions regarding returns or warranty, our team is happy to assist.